Shipping Policy
At Little Sprout Custom Height Charts, we strive to get your order to you as quickly and efficiently as possible. Here's what you need to know about our shipping policy:
Processing Time
We take 5-7 working days to process all orders. This means that once we receive your order, it will take approximately 5-7 working days for us to prepare and dispatch your order.
Shipping Rates
Our shipping rates are as follows:
Tracking and Delivery
Once your order has shipped, you will receive an email notification from us with a tracking number. Please allow 48 hours for the tracking information to become available. You can use this tracking number to monitor the status of your delivery.
Delivery Times
We aim to deliver your order within the following times:
Missing or Damaged Orders
If you haven't received your order within 7 days of receiving your shipping confirmation email, please contact us at [email protected]. We'll do our best to investigate and resolve the issue as soon as possible.
Damaged Orders
If your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item's condition. Keep all the original shipping packaging, as we may need it for investigation purposes. We'll address these issues on a case-by-case basis and work towards a satisfactory solution.
Thank you for choosing Little Sprout Custom Height Charts!
At Little Sprout Custom Height Charts, we strive to get your order to you as quickly and efficiently as possible. Here's what you need to know about our shipping policy:
Processing Time
We take 5-7 working days to process all orders. This means that once we receive your order, it will take approximately 5-7 working days for us to prepare and dispatch your order.
Shipping Rates
Our shipping rates are as follows:
- South Island Urban: NZ$11.00 per order
- South Island Rural: NZ$14.00 per order
- North Island Urban: NZ$14.00 per order
- North Island Rural: NZ$17.00 per order
- Local Timaru Delivery: FREE
Tracking and Delivery
Once your order has shipped, you will receive an email notification from us with a tracking number. Please allow 48 hours for the tracking information to become available. You can use this tracking number to monitor the status of your delivery.
Delivery Times
We aim to deliver your order within the following times:
- Within 1-2 business days after dispatch for urban addresses
- Within 3-4 business days after dispatch for rural addresses
Missing or Damaged Orders
If you haven't received your order within 7 days of receiving your shipping confirmation email, please contact us at [email protected]. We'll do our best to investigate and resolve the issue as soon as possible.
Damaged Orders
If your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item's condition. Keep all the original shipping packaging, as we may need it for investigation purposes. We'll address these issues on a case-by-case basis and work towards a satisfactory solution.
Thank you for choosing Little Sprout Custom Height Charts!
